Frequently Asked Online Learning Questions

Q. What Computer requirements do I need?
To take an online course, students must have access to a personal computer with a modem (56 K recommended) and an account with an Internet Service Provider (ISP).  Please note: You will be required to have access to the specific required computer software for your course if you are taking a course such as:  Word, Powerpoint, Access, etc.

Q. How do I get my course materials?
Once registered, an Online Learning Information Page will be emailed to you.  If you register more than 3 days prior to course start date, you will receive your letter as soon as it is queued for production  - but you will receive it before the start date of the course.  It is the responsibility of the student to obtain the course materials unless indicated otherwise. We suggest www.textnet.ca. You may also check the host college’s online bookstore or the Follett Bookstore at Confederation College.   If you are unsuccessful in obtaining your textbook, please contact Online Learning at Confederation College immediately.  onlinelearning@confederationc.on.ca

Q. My user id and password are showing as invalid.
Your course access information will not be activated until the course start date. Student accounts are activated on OntarioLearn at approximately 4:30 p.m. on a daily basis.  If you register after the course start date, please allow 1 to 2 days for activation of your course account on www.ontariolearn.com

Q. Do I have to be on-line at any specific time?
Some of the courses may have mandatory group work and mandatory chats where you will be required to be logged into your course on a specific date at a specific time. This information can be found in each individual course description. It is important to note that online courses do require active participation through online communication with the instructor and other students.The instructor provides a study schedule that keeps students on track.  It is is the student's responsibility to check the course study schedule to ensure that they are meeting assignment, test and end date deadlines associated with each course.

Q. What sort of time commitment can I expect?
Students should expect to spend an average of about 3-5 hours per week, depending on their background in the subject area.  Online Learning students need to be self-motivated and have good study skills. It is crucial that students follow the study schedule posted in the course, and refer to the deadline dates set by the instructor.

Q. What if I need help with my on-line course?
Your course instructor should be your first contact. You can post a message to your instructor in the general discussion area or send him/her a personal email.

If you have administrative questions about your on-line course you should contact Online Learning at Confederation College.  Online Learning at Confederation College     onlinelearning@confederationc.on.ca   Telephone: 1-807-475-6550  ext 3  or toll free 1-800-563-9435 (Northern Ontario only)

If you require technical assistance, contact the Embanet Technical Support Help Desk. They are available 24 hours a day, 7 days a week to assist you.
Embanet Technical Support Help Desk
Telephone: 1-800-695-5008

Q. Can I apply for an extension if I need one?
There are no extensions granted for on-line courses. The courses have set start and end dates which allow time to clear the system and upload everything for the next semester.

Q. Where do I write my exams?
Any "written" exams will be written at a Confederation College campus or Contact North site or with a proctor.  Please click on  link for Exam booking information.   http://www.confederationc.on.ca/ce/elearning/exams

Q. When will I receive my final grade?
Due to time allowances for mailing and marking final exams, your final grade should be available 3 weeks after the end date of your course.   If you are registered at Confederation College, your final grade will be posted to the "College Information System"  BANNER